Terms & conditions

Zer0 tolerance policy

We have installed a  "ZTP" (Zero Tolerance Policy) to protect all staff members.

Should any of the following take place, all further and future correspondence will be terminated effective immediately.
All work will be cancelled, no refunds available and you will be banned from working with PINK LEMONAIDE indefinitely. 

- Bullying

- Racial abuse/comments

- Disrespectful behaviour

- Belittling

- Abusive behaviour

- Mistreatment

- Threatening

- Gossping/Slander

- False claims

- Any attempt to tarnish or diminish any staff members reputation of any kind

The above also applies to clients should they encounter any of the above by staff.

Please note, attempting any of the above may result in legal action.

Deposits & Cancellations

Minimum of 50% of your deposit will be required to confirm brief. Remaining % is to be paid upon sign off, in order receive final files.

Final files will not be released if full payment has not be received.

Please note all deposits are non-refundable once brief has been accepted.

Should you wish to cancel any projects prior to placing a deposit, please email: studio@pinklemonaide.co.uk to inform us on your decision, we will then be able to discuss next steps.

Post-completion of work

Please note upon completion of work, whether you're a retainer client or project basis. We do not offer life-time support on any work/content produced.

All work completed: upon the finalisation of your agreement/brief, once final handover has been sent, any future work required, files/downloads, edits, amends etc will be chargeable upon request.